HAVE QUESTIONS?
Frequently Asked Questions
Do you do custom orders?
Yes, we do. Fill out a form here-Contact us.
Or send us an email on : dandeliongiftsau@gmail.com
I would like to see draft design or proof before my order is made. Would you be able to accomodate it?
Sure, as soon as you place an order, send us an email at dandeliongiftsau@gmail.com with the order number.
We would send the design on your email address, and wait for 24 hours for you to get back. If no response received within 24 hours, then we assume you have approved it.
What is your current processing time?
We currently try to process your order within 7 days. And then followed by shipping time which varies based on your location.
I placed an order, but I would like to change the details. What is the best way to do that?
We are more than happy to accept the changes as long as they are sent through within 1 hour of placing the order.
Unfortunately, anything sent after the 1-hour time window can not be accommodated.
Do you do rush orders?
Yes, we try our best to accommodate such requests. However, it is not always possible and we do not guarantee if can accept it.
How do I take care of the acrylic products?
If your product has fingerprints or gets dusty, you can use a microfiber cloth to spot rub the area or give it a light wipe over. Baby wipes can also help to remove any grubby fingerprints you may get on the arch. Due to the intricate nature of the illustration.